Metrodora
FOR PATIENTS
Metrodora Institute is a place to be heard, a place to be cared for, and a partner in helping improve your health.
Metrodora’s approach to medicine is not about diagnosing and treating these disorders individually. We are focused on treating the whole person. While we may not have all the answers today, we are committed to being your partner in this journey and working to improve your health and quality of life.
Regence Blue Cross Blue Shield
Participating
Preferred Value Care
Individual and Family
Real Value
Blue Option
BCBS Medicare Advantage
Cigna
Cigna POS Utah
OAP Plus
ChoiceFund OA Plus
ChoiceFund OA Plus with CareLink
PPO
Choice Fund PPO
United Healthcare
All Savers® Health Plan
Surest
UnitedHealthcare® Choice and Choice Plus
UnitedHealthcare EDGE®
UnitedHealthcare Navigate®
UnitedHealthcare® NexusACO™
UnitedHealthcare® Options PPO Plans
UnitedHealthcare® Tiered Benefit Plans
University of Utah Health Commercial Plans
Healthy Premier
Healthy Preferred
U Health Plus
PEHP
State Advantage
Capital Provider Panel
Summit Provider Panel
Summit Exclusive Panel
Preferred Provider Panel
Advantage Provider Panel
Aetna
Commercial Health Plans
Medicare
Medicare Part B
Regence Blue Cross Blue Shield Medicare Replacement Plans
Aetna Medicare
Multiplan Benefit for Out of Network Coverage
If you are unsure if you have a Multiplan Benefit, please reach out to either your plan to confirm that you do, or if your plan is through an employer reach out to your HR.
If you are traveling from outside of Utah, please confirm with your plan that you have out of state benefits. Not all plans have coverage outside of the state that you reside in for “non-emergency” coverage.
We are an outpatient facility. Some of our patients live in the Salt Lake City area, others travel to us for care.
After you request a superbill, all claims must process through coding before we can share a superbill. This process can take up to 30 days from the day of your last appointment.
Appointments must be cancelled at least 48 hours (about 2 days) prior to the scheduled appointment time. Procedures must be cancelled at least 72 hours (about 3 days) prior to the scheduled procedure. If you are self-paying for your appointment refunds can be issued at 100% up to 48 hours (about 2 days) prior to each appointment. $100 will be nonrefundable if an appointment is cancelled with less than 48 hours (about 2 days) notice. No Show Fees - $100 of payment per appointment is nonrefundable if appointment is considered a “No Show” and will be due before your next appointment. Therapy and Infusion appointments will be a $50 charge, per appointment.
That depends on your healthcare needs. We want to be your partner in healthcare, patients in our coordinated care program can expect to spend between four and eight months working with our team to develop an initial treatment plan, while others may follow our primary care or therapy teams for as long as they need care. If you are traveling to Metrodora, we recommend that you plan on spending at least a week with us during your first trip. For patients traveling to see us, we recommend scheduling appointments on Monday or Tuesday so that there is time to schedule follow-up appointments later in the week.
It’s not uncommon for our patients to see lab results at the same time as our team, or even before. As a rule, we don’t respond to individual labs that are within a normal range. Your care team may contact you to schedule an appointment to discuss abnormal lab results. We will schedule follow-up appointments to discuss results and answer your in-depth questions. In some cases, patients see multiple providers at Metrodora, we wait until all results have been returned to discuss the findings as a team in our biweekly collaboration meetings. Some labs take up to 3-6 weeks for results to be returned, this is especially common with specialty labs and genetic testing.
No, we are not able to manage your care while you are in the hospital. We will share necessary medical records with the facility, please notify our team to initiate the request.
Yes! We do accept some insurance plans and we are working to add some additional insurance carriers. Please top of this page for more details.
If you are a new patient, please complete our intake questionnaire and we will be in touch to schedule your appointment, or call us (385) 430-1430.
Yes! We take pride in being a community partner, fostering collaboration among diverse healthcare professionals to enhance the overall well-being of our community. Please complete our intake questionnaire to tell us more about your healthcare needs and we will be in touch!
Currently Metrodora does not require patients to have a PCP. However, we strongly encourage patients to establish care with a PCP to coordinate their care after specialist visits. Metrodora is working to establish a PCP network to accommodate our local patients who do not have a PCP or would like Metrodora to manage their care.
Medication questions and prescription refill requests (not for controlled substances).
Status of prior authorizations (after 4 weeks).
Clarification questions.
The patient portal is appropriate for non-urgent questions (typically a sentence or two.) If a provider needs to open your chart to respond, we recommend scheduling a visit to give your question the time it deserves.
Portal messages are not a substitute for an office visit. Portal and phone messages are intended to be non-urgent, non-complex matters. If you have an urgent or emergent matter, please go to the nearest emergency department or urgent care. If you have a complex question, please schedule an appointment to talk with your provider. Our team can help schedule an appointment.
We receive a significant number of portal messages, more than what is typically seen in other practices, and we may charge for this service if provider time is required – to avoid this we encourage our patients to schedule appointments to discuss complex questions.
We do our best to answer portal messages as soon as possible, but there may be times when we cannot get to your message for 72 hours (about 3 days) or even longer, especially over weekends, holidays, or in the event of staff or physician absence.
We cannot answer questions in the patient portal before you have established care with our providers.
Metabolic
Disorders
Neurogastrointestinal
Disorders
Autoimmune
Disorders
Pain
Disorders
Immunological
Disorders
Neurological
Disorders
